The Front Desk Associate will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Studio 22 Fitness brand.

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Responsibilities

• Essential Job Responsibilities:

• Membership Sales.

• Greet all members and guests with a smile and wish them well as they exit the club.

• Check in all members and guests in accordance with company procedures.

• Ensure workout equipment is organized and put away in designated areas

• Light janitorial duties

• Facilitate any messages on club software at member check-in.

• Answer phones in courteous, helpful, professional manner.

• Communicate special events to members and guess.

• Maintain an atmosphere which makes members feel welcome.

• Facilitate all member requests or forward to a manager.

• Maintain a professional disposition at all times.

• Sell retail products.

• Schedule member services

• Facilitate payment of member services in accordance with company procedures.

• Know club facilities, services, and schedules.

• Maintain a clean and organized work area.

• Assist in all projects as delegated by club management.

• Follow all policies and procedures in the Employee Handbook.

• Opening and closing duties.

• Attend any employee training meetings.​

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Qualifications

• Experience in customer service and retail/ sales is preferred but not required.

• Is customer focused, compassionate, respectful, friendly, polite, personable, and has a sense of humor.

• Is dependable, accountable, responsible and has the ability to multitask.

• Has basic Computer knowledge- PC computer.

• Is comfortable interacting with members and new customers.

• Has a Flexible Schedule

• Basic gym equipment and fitness knowledge is a plus.​

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Reports To:

Studio Supervisor